Shipping & Delivery

Shipping & Delivery Overview

Shipping and delivery are approached with the same level of care and intention as the creation of the artwork itself. Each artwork is produced and prepared with careful attention to both presentation and protection. Packaging and shipping methods are selected according to the format, size, and structural characteristics of the work, ensuring that it arrives safely while maintaining the integrity of the materials.

Unframed paper prints are handled using archival protective layers before being rolled and secured within rigid mailing tubes. This approach allows larger prints to travel safely without unnecessary stress on the paper surface. Canvas and framed artworks are packaged in protective cartons designed to shield edges, corners, and surfaces during transit, preserving both the artwork and its presentation.

Oversized panorama works require additional preparation due to their scale and structural considerations. Reinforced packaging and specialised courier handling are used to provide the necessary stability and protection throughout the delivery process.

All shipments are dispatched with tracking where available, and delivery methods are chosen to balance reliability, efficiency, and safe handling. While every effort is made to ensure consistent delivery timeframes, shipping durations may vary depending on location, production scheduling, and courier conditions.

Ready to Hang Artworks

Canvas and framed artworks are delivered fully prepared for immediate display, allowing each piece to be installed and experienced without additional framing or mounting. These works are constructed using durable materials and finished with careful attention to presentation, ensuring that both the image and its physical structure are suited to long-term display.

To protect the artwork during transit, each piece is packaged within rigid protective cartons designed to safeguard corners, surfaces, and framing components from movement or impact. Internal protective materials are used where required to stabilise the artwork and reduce handling stress throughout the delivery process.

Canvas prints are stretched over kiln-dried timber frames that provide structural stability while maintaining a refined gallery presentation. A protective coating is applied to enhance surface durability and reduce sensitivity to handling and environmental exposure. Hanging hardware is fitted prior to dispatch, allowing the artwork to be displayed upon arrival.

Framed works receive additional protective measures to shield glazing, frame edges, and mounting structures during shipping. Packaging is selected to balance protection with practical handling, ensuring that artworks arrive in excellent condition while preserving their presentation integrity.

This approach reflects a focus on both aesthetic readiness and safe delivery, allowing ready-to-hang artworks to transition seamlessly from studio preparation to installation within a domestic, gallery, or professional setting.

Oversized Panorama Artworks

Panorama canvas prints are classified as oversized artworks due to their extended dimensions and structural considerations. Their scale introduces additional handling and transport requirements that differ from standard ready-to-hang works, requiring specialised preparation to maintain both image integrity and physical stability throughout delivery.

Each panorama artwork is packaged using reinforced protective materials designed to support the length and surface area of the canvas while safeguarding edges, corners, and structural components. Additional internal protection is applied where necessary to reduce movement and distribute pressure evenly during transit.

Because of their size, these works are shipped using courier services equipped to handle oversized consignments. This approach ensures appropriate handling conditions and minimises the risks associated with standard parcel transport, particularly over longer distances or international routes.

Shipping costs for panorama artworks reflect the additional packaging materials, dimensional weight considerations, and specialised courier handling required to ensure safe arrival. These measures are intended to preserve both the presentation quality and structural integrity of the artwork, allowing it to arrive ready for installation despite the challenges associated with transporting larger formats.

This careful preparation and transport process supports the safe movement of oversized works from studio to destination, ensuring that the immersive scale and visual impact of panorama artworks are preserved upon arrival.

Shipping Regions & Estimated Costs

Shipping rates vary according to artwork format, size, and destination. Packaging requirements, dimensional weight, and courier handling considerations all influence the final shipping cost presented at checkout. This structure ensures that each artwork is transported using the most appropriate and protective method for its format.

Australia

Domestic shipping offers the most streamlined delivery experience, with rates reflecting protective packaging and reliable courier services.

Free shipping is available on qualifying orders, offering an additional benefit for collectors purchasing multiple works or larger formats.

New Zealand

Shipping to New Zealand involves international transport while maintaining protective packaging standards similar to domestic delivery.

Free shipping may be available on qualifying orders depending on artwork selection and total order value.

International Destinations

International shipping is available to Asia Pacific, North America, and Europe. Rates reflect distance, packaging requirements, and courier handling. Oversized artworks may incur higher shipping costs due to specialised packaging and courier limitations.

Processing & Dispatch Times

Orders are processed once payment has been confirmed and artwork preparation has commenced. Production and dispatch timeframes may vary depending on the selected format, finishing requirements, and current workflow, as each piece is prepared with careful attention to presentation and protection prior to shipment.

While every effort is made to dispatch artworks promptly, preparation timelines reflect the materials, production processes, and quality checks required to ensure that each work meets archival and presentation standards before leaving the studio.

Typical timeframes are as follows.

Art prints: Production and dispatch generally occur within several business days. Preparation includes print production, inspection, protective interleaving, and secure tube packaging.
Canvas and framed works: These artworks require additional production stages such as stretching, framing, finishing, and protective packaging, resulting in a slightly longer preparation period prior to dispatch.
Oversized panorama works: Larger artworks involve reinforced packaging and specialised preparation, and therefore may require additional time before shipment to ensure safe transport.

Tracking information is provided once artworks have been dispatched, allowing collectors to monitor the progress of their delivery. Dispatch notifications include relevant courier details where available.

While indicative timeframes are provided for guidance, production schedules may vary due to material availability, peak periods, or courier conditions. This considered preparation process supports the safe and reliable delivery of artworks while maintaining presentation quality.

Delivery Estimates

Delivery timeframes vary depending on destination, courier service, and local logistics networks. Once dispatched, artworks travel via tracked courier services selected to balance reliability, safe handling, and reasonable transit times for each region.

While delivery estimates provide a general indication, transit durations may be influenced by factors such as courier schedules, customs processing, regional logistics conditions, and seasonal demand. The use of protective packaging and specialised handling for certain artworks can also influence delivery timelines.

Estimated delivery timeframes after dispatch are as follows.

Australia: Domestic deliveries typically arrive within 3 to 7 business days following dispatch, depending on the destination state and courier routing.
New Zealand: Deliveries to New Zealand generally arrive within approximately 5 to 14 business days after dispatch, reflecting international transit and customs clearance timeframes.
International destinations: Delivery times vary by region and may be influenced by customs processing, distance, and local courier networks. Transit durations can differ between Asia Pacific, North America, and European destinations. But are generally between 7 and 28 business days.

Tracking details are provided once artworks are dispatched, enabling collectors to follow the progress of their shipment where tracking is available. While every effort is made to support timely delivery, these estimates are indicative and may vary due to courier conditions, peak shipping periods, or external logistical factors beyond direct control.

Customs, Duties & Import Charges

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These fees are determined by local customs authorities and are outside the control of the sender. As such, any applicable charges are the responsibility of the recipient and are not included in the artwork price or shipping cost.

Customs policies and thresholds vary between countries, meaning that some shipments may incur additional fees while others may pass through without charges. Delays can occasionally occur during customs processing, particularly for larger or higher-value artworks, and may influence overall delivery timeframes.

Where required, shipments may be accompanied by customs documentation describing the artwork and its declared value. This documentation supports the lawful importation of the artwork and assists customs authorities in assessing any applicable duties or taxes.

Collectors concerned about potential import charges are encouraged to consult their local customs authority for guidance prior to purchase. This helps ensure clarity regarding any fees that may apply upon arrival in the destination country.

Tracking & Safe Delivery

All shipments include tracking where available, allowing collectors to monitor the progress of their delivery from dispatch through to arrival. Tracking details are provided once artworks leave the studio, offering visibility and reassurance throughout the transit process.

Delivery methods are selected with careful consideration for artwork safety, reliability, and efficient transport. Courier services are chosen based on their ability to handle fragile and oversized items appropriately, ensuring that each piece receives the level of care suited to its format and packaging requirements.

Protective packaging plays a central role in safeguarding artworks during transit. Materials are selected to minimise movement, absorb impact, and shield surfaces and structural elements from environmental or handling stresses. This considered approach helps reduce the likelihood of transit damage while preserving the presentation integrity of each artwork.

While every effort is made to support safe and reliable delivery, transit conditions remain subject to external factors such as courier handling, logistics networks, and environmental conditions. The combination of tracking, protective packaging, and appropriate courier selection is intended to provide a consistent and dependable delivery experience.

Questions

If you have questions regarding shipping, packaging, or delivery to your location, you are welcome to get in touch prior to placing an order. Enquiries relating to artwork formats, packaging methods, international delivery, or specific destination considerations can be addressed to help ensure clarity before purchase.

Providing guidance in advance can be particularly helpful for larger or oversized artworks, international deliveries, or situations where collectors wish to confirm timing, handling, or installation considerations. This collaborative approach supports informed decisions while maintaining confidence in the delivery process.